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Monday, October 24, 16, 16:49:51, 6 Months Ago Via NathanGabriel1 In Communications

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Both the insurance companies and customers want to handle insurance claims in a timely fashion. By using video calling services, insurance representatives can assist their clients more efficiently, share video clips, sketches, pictures, and document

Video Calling Services for Insurance Claims and Processing

Handling car accidents are far from a pleasurable experience.  Everyone involved hopes to return to their normal activities as soon as they can.  However, they have to wait until the initial investigation is done.  Authorities have to take notes to record the accident, take pictures of the scene, and talk to witness to get a better understanding of what happened.  While the car owners also take the necessary measures needed for their insurance claims.


Insurance firms collaborate with different individuals and organizations to create a fair and accurate picture of what really happened.  Among the many questions that insurance representatives hope to answer are "Who was responsible for the accident?”  "What's the extent of the damage for both parties?’  However, oftentimes, insurance agents can feel like they’re doing the job with their eyes closed.


As it stands, getting a better picture of what really happened could take a while.  Since they weren't around at the time of the accident, insurance representatives need to conduct their own investigation to verify the insurance claim.  With video calling services, insurance agents can almost be present at the scene of the accident and see what their customer sees.  This will also allow them to give better assistance to their customers and staff.


In the end, both the insurance companies and customers want to handle insurance claims in a timely fashion.  By using video calling services, insurance representatives can assist their clients more efficiently, share video clips, sketches, pictures, and documents.


Video calling places the insurance agent at the scene of the accident almost as soon as it happened.  In addition to adding pictures, clients can do a video call using the camera of their mobile devices.  Businesses looking to create a competitive edge can also take advantage of video calling services to improve their business processes and deliver better customer service.

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About Author
Nathan Gabriel
Date Registered: Tue, Jul 5, 2016
Last Time Online: Mon, Dec 5, 2016
So far has created 12 entries.
"Nathan Gabriel is a technology change consultant and sales manager with over 10 years experience in program management, client services, account management and multi-channel optimization. Considerable experience across multiple industries including the Telecommunications, and Media and Entertainment. He specializes in client experience, business process re-engineering, business requirements development, contact center optimization, customer relationship management and organizational analysis. He has led multiple teams in the successful development and implementation of new business models, new desktop applications, and new self-service channels. Helping others understand technology is something he admits to being quite passionate about. "
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